Frequently Asked Questions
Why was my credit card declined?
Your credit card may be declined by our credit card processing system for a number of reasons. Only your credit card issuer or financial institution can confirm the specific reason for a declined credit card. Possible reasons include:
- Not having available credit on the card;
- The card has expired;
- The credit card information including the billing address was not entered accurately;
- The CVV number was not entered correctly (the 3 or 4 digit on the back of your card);
- As a security measure, some credit card companies reject transactions when a large number of online purchases are attempted within a short time;
How much do I pay?
We are a third party payment processor for the agency. For information on payment amount call the number on your ticket or citation.
Can I make a partial payment?
Partial payments and payment arrangements need to be dealt directly with the agency.
Is my payment secure?
We make every effort to ensure that your transaction will be secure and safe. We use the industry standard encryption protocol (SSL) to safeguard all of your personal information. Your information cannot be accessed by any unauthorized individual. We are fully compliant with PCI requirements. In the event of unauthorized use of your credit card, you must first notify your credit card provider in accordance with its reporting rules and procedures.